Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, New South Wales, Australia
Job Description
Ingram Micro Australia Pty Ltd is seeking a Principal Support Engineer to drive rapid resolution of complex customer issues. This senior, hands-on role combines deep technical troubleshooting, log and API analysis, and leadership of high-severity escalations.
You will collaborate with Engineering, Product, and external vendors to eliminate root causes, improve MTTR, and enhance the customer experience across our SaaS and distributed systems.
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