Specialist - ServiceNow Developer

Overview

Specialist Service Now Developer (Fixed Term)

IS & T - Information Systems

Brisbane and Townsville, Queensland, Australia Ref. No. 105172

Glencore are advertising for a Specialist ServiceNow Developer for a 12 month fixed term vacancy that exists at either our Townsville or Brisbane operation. This role is working a Monday-Friday roster.

Why join Glencore

Glencore is a global natural resources company with operations across more than 60 commodities. Our Glencore Metals Australia (GMA) business encompasses a diverse scope across Zinc, Nickel and Copper Assets in Qld, NT and WA, including underground and open pit mines, processing plants and port facilities.

Your Benefits

• Competitive remuneration packaged with 13% superannuation.
• Benefits program including discounts with Health Insurance providers, online and in-store discounts through Glencore Rewards, salary sacrificing vehicles, Employee Referral Program and Recognition and Reward programs.
• Professional development opportunities with leadership development programs, ambassador programs and career opportunities.

About the role

The ServiceNow Platform Developer plays a critical role in supporting and enhancing a global, multi-module ServiceNow platform used across seven countries and multiple business functions including ITSM, HR, Finance, and ERP integration. Operating within a fast paced, 24/7 enterprise environment, the role focuses on ensuring platform stability, security, and continuous improvement while contributing to a forward looking digital roadmap. The position sits within a collaborative IS&T team and offers the opportunity to influence platform direction, deliver innovative solutions, and support enterprise wide transformation. The role reports directly to the Specialist - ServiceNow System, with no direct reports, and works closely with global IS&T teams and broader business stakeholders.

Key responsibilities

• Administer, configure, and enhance the global ServiceNow platform
• Deliver development across ITSM, HR, Finance, and ERP workflows
• Support platform stability in a 24/7 operational environment
• Engage with stakeholders to gather and translate requirements
• Contribute to Agile delivery, sprint planning, and roadmap initiatives
• Support data integrity across CMDB, catalogues, integrations, and portals

Experience Required

The ideal candidate will bring proven experience administering or developing ServiceNow within a complex enterprise environment, with strong technical capability across scripting, configuration, and integrations. They will demonstrate the ability to work collaboratively in a global team, actively contribute to design and decision making, and show curiosity and adaptability to grow across the platform. A proactive mindset, combined with the ability to challenge ideas constructively and deliver scalable solutions, is essential for success in this role.

You will have the following skills

• ServiceNow Certified System Administrator (CSA) - essential
• ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) - essential
• Tertiary qualification in Information Technology or related discipline (preferred)
• ITIL Foundation certification or strong understanding of ITSM frameworks (highly desirable)
• Demonstrated experience developing or administering ServiceNow in an enterprise environment
• Strong scripting capability, particularly in JavaScript and ServiceNow platform tools (workflows, business rules, UI policies)
• Proven experience integrating ServiceNow with external systems using REST/SOAP APIs and MID Server
• Ability to work within Agile delivery frameworks with exposure to sprint planning and iterative development

Applications Close: 17th of July