Senior Customer Success Executive

Who we are:

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.

Why this role is important to Field Nation:

The Senior Customer Success Executive is the most strategic partner our enterprise buyers have, the person they call before they make a decision, not after. The Sr. CSE earns the right to lead that transformation by working through three lenses every day: Trusted Advisor, Success Engineer, and Value Manager. With all three, you are a strategic partner.

Our Sr. CSEs use AI as a co-pilot, not a replacement, to amplify both the technical and business sides of the role. AI handles what is repeatable. The Sr. CSE owns what requires judgment, trust, and relationship.