Application Support Analyst

Job Description

Sr. IT Analyst - Manufacturing ERP Support

We're seeking to connect a Sr. IT Analyst with a leading company in the manufacturing industry on a full-time, direct-hire basis. This role is fully onsite in Franklin, Indiana, with occasional travel to additional Indiana facilities and Mexico.

Applicants must be US citizens or US permanent residents (Green Card holders). Visa sponsorship is not available.

As a Sr. IT Analyst, you will have the opportunity to join a collaborative manufacturing IT team and play an important role in supporting plant technology, improving business processes, and preparing for a major SAP implementation.

This opportunity is ideal for someone who enjoys working directly with manufacturing teams, solving technical challenges, and expanding their ERP expertise.

Key Responsibilities:

• Support day-to-day ERP operations and provide technical assistance to manufacturing plant personnel.
• Partner with business stakeholders and IT teams to gather requirements, document processes, and identify system improvements.
• Participate in ERP implementation activities, including configuration support, functional testing, data migration, and deployment.
• Troubleshoot end-user technology issues and maintain computers, printers, mobile devices, and other plant hardware.
• Support production-related systems and help improve manufacturing workflows, system reliability, and user adoption.
• Collaborate with teams across multiple facilities, including periodic travel to Mexico, to support ERP initiatives and operational needs.

Qualifications:

• Bachelor's degree in Information Technology, Engineering, Manufacturing, Supply Chain, or a related field.
• Minimum of 2 years of experience working in a manufacturing environment.
• Understanding of manufacturing operations, production workflows, shop floor processes, and manufacturing execution systems.
• Experience with IT support, incident management, technical troubleshooting, and cross-functional collaboration.
• Strong analytical, problem-solving, documentation, and communication skills.
• SAP S/4HANA, SAP Digital Manufacturing, or automotive manufacturing experience is preferred but not required. Willingness to learn SAP is important.

Additional Requirements:

This position requires working onsite in Franklin, Indiana, with periodic travel to other Indiana facilities and Mexico. International travel may increase during the planned ERP implementation.

Applicants must be US citizens or US permanent residents (Green Card holders). Visa sponsorship is not available.

Employment is subject to background screening and drug testing.

• Medical, Dental, and Vision insurance
• 401(k) program

Target Start Date: November 16, 2026.

If this role is an ideal fit for you, we want to hear from you.

Refactor Talent is committed to connecting top talent with incredible opportunities. We would like to help you succeed as you navigate your career search.

Apply now so that we can take these next steps together.