Inside Sales/ Customer Service / Order Entry

Benefits: 401(k) Employee discounts Paid time off 401(k) matching Dental insurance Health insurance About the Role: Shades By Matiss is looking for a motivated and detail-oriented Inside Sales / Customer Service / Order Entry specialist to join our team in Mountainse, NJ. This is a dynamic role where you'll be the heartbeat of our customer experience — handling inquiries, processing orders, and driving sales from the inside. If you thrive in a fast-paced environment and love helping customers find exactly what they need, we want to hear from you!

Responsibilities: Handle inbound customer inquiries via phone, email, and other channels with professionalism and efficiency Process and manage customer orders accurately through order entry systems Support inside sales efforts by identifying upsell and cross-sell opportunities Build and maintain strong customer relationships to drive repeat business Coordinate with warehouse and fulfillment teams to ensure timely order processing and delivery Resolve customer complaints, issues, and returns in a timely and satisfactory manner Maintain accurate customer records and update CRM or order management systems

Requirements: 1-3 years of experience in inside sales, customer service, or order entry roles Strong data entry skills with high attention to detail and accuracy Excellent verbal and written communication skills Proficiency with order management systems, CRM software, or similar tools Ability to multitask and prioritize in a fast-paced environment Customer-first mindset with a positive, solutions-oriented attitude Experience in window coverings, home décor, or a related industry is a plus

About Us:

Shades By Matiss is a trusted name in window coverings and shading solutions, proudly serving customers throughout the country with 3 locations. We've built a reputation for quality products, expert craftsmanship, and exceptional customer service that keeps our clients coming back time and again. Our team is passionate, collaborative, and committed to creating a workplace where great work is recognized and rewarded.