CX & Service Design Lead for Salesforce Student Support

Bendigo Kangan Institute is seeking a Customer Experience and Service Design Lead to steer the end-to-end design of a Salesforce-based Student Support Module. You will work across business, technology and operations to create customer-centred services that enable earlier intervention and stronger case management, scalable across Victorian TAFE network.

You will champion human-centred design and improve services across the organisation.