Bilingual (French/English) Guest Services Representative - Seasonal

Department: NAM - Guest Services

Reports to: Guest Services Supervisor

Location: Vancouver, B.C.

Your Opportunity at ARC’TERYX:

As a Bilingual Guest Services Representative - Seasonal, you will provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services.

Recognizing the diverse needs of our guests, you will take an empathetic approach to offer personalized resolutions through multiple channels of communication. In collaboration with a dynamic, high-performing team committed to both Guest Services and After-Sales support, you will represent the brand and inspire continuous growth of guest loyalty.

Please note this is a temporary, fixed term position, for 5 months, beginning November 2, 2026.

This role will be based out of our new Vancouver office, located at 565 Great Northern Way, and may be open to hybrid work depending on business needs and per department policy. Please review the Expectations section at the end of the job description for more information.

Meet Your Future Team:

The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for a human interaction above all else. By doing so, we inspire guest loyalty and support the growth of our brand in our epicenter cities and around the world.