Senior Backup Storage & SAN Engineer

Title: Senior Backup Storage & SAN Engineer

Location: Mahwah, NJ (Hybrid)

Type: Contract

Role Summary

• We are seeking a Senior Backup Engineer with 8+ years of experience supporting large-scale enterprise backup and storage environments.
• The role requires strong hands-on expertise in Dell NetWorker and Dell Data Domain, with the ability to independently manage routine backup operations and own complex incidents through resolution across backup, server, virtualization, SAN, NAS, and storage technologies.

Roles & Responsibilities

• Administer, configure, support, and optimize Dell NetWorker backup environments.
• Manage NetWorker environment setup, installation, configuration, policy management, backup operations, restore/recovery, monitoring, reporting, maintenance, updates, security, and compliance activities.
• Configure, monitor, troubleshoot, and support Dell Data Domain systems, including system setup, connectivity, performance, capacity, replication, and hardware-related issues.
• Independently troubleshoot backup failures, restore issues, performance degradation, connectivity problems, and infrastructure incidents.
• Perform end-to-end troubleshooting across the Host → Data Protection → Data Domain stack.
• Support backup and recovery operations across physical servers, virtualized platforms, SAN, NAS, and storage environments.
• Lead incident, service request, change, and problem-management activities within SLA-driven environments.
• Perform root cause analysis and implement sustainable corrective actions.
• Execute changes, upgrades, patching, maintenance, and infrastructure improvements in a controlled manner.
• Proactively monitor backup infrastructure, capacity, jobs, alerts, health, and performance.
• Coordinate complex technical issues with Dell, Wasabi, Acronis, and other OEM/vendor support teams.
• Support high availability, replication, disaster recovery, and business-continuity initiatives.
• Maintain runbooks, SOPs, technical documentation, operational reports, and stakeholder communications.

Must-Have Skills

• 8+ years of relevant enterprise Backup / Data Protection / Storage experience
• Dell NetWorker – strong hands-on administration and troubleshooting
• NetWorker installation, configuration, policy management, backup operations, restore/recovery, monitoring, maintenance, security, and support
• Dell Data Domain – hands-on system setup, configuration, monitoring, troubleshooting, capacity, replication, and performance management
• Strong end-to-end troubleshooting across Host → Data Protection → Data Domain
• Enterprise backup and recovery operations
• Backup failure analysis, recovery validation, and performance troubleshooting
• Linux/Unix and Windows server troubleshooting
• Virtualization, SAN, NAS, and storage troubleshooting
• Incident, Problem, Change, and Service Request Management
• Root Cause Analysis (RCA)
• SLA-driven production support experience
• High availability, replication, Disaster Recovery, and Business Continuity concepts
• OS patching, controlled change execution, monitoring, and infrastructure diagnostics
• Strong documentation, communication, and stakeholder-management skills

Nice-to-Have Skills

• Wasabi backup / cloud storage integration experience
• Acronis backup and recovery experience
• Additional Dell data protection technologies and storage products
• Automation or scripting experience for backup operations
• Enterprise monitoring and observability tools
• ITIL-based service management experience
• Experience coordinating with OEM/vendor support teams for hardware and software incidents

Key Skills: Networker/PPDM/Data Domain/Cyber Vault/Avamar/Acronis and Some Python scripting language.

Product

Skill

Networker

1. Environment Setup & Installation
2. Configuration & Policy Management
3. Backup Operations
4. Recovery & Restore
5. Monitoring & Reporting
6. Maintenance & Updates
7. Troubleshooting & Support
8. Security & Compliance

Data Domains

1. System Setup and Configuration
2. User and Access Management
3. Data Protection and Deduplication
4. Backup and Recovery Management
5. Performance and Capacity Monitoring
6. Maintenance and Troubleshooting
7. Compliance and Security
8. Documentation and Reporting

DD3300 Alerting

1. Connectivity loss alerts
2. Temp alerts
3. Hardware failures
4. Capacity Remediation

Cyber Vault

1. User and Role Management
2. Vault Security and Access Controls
3. Monitoring and Alerts
4. Configuration and Maintenance
5. Compliance and Best Practices

Avamar

1. System Configuration
2. Client Management
3. Backup and Deduplication Management
4. Monitoring and Reporting
5. Maintenance and Troubleshooting
6. Security Administration
7. Integration and Automation
8. Disaster Recovery and Recovery Management

Acronis

1. Tenant and Organization Management
2. User and Role Management
3. Service and Offering Item Configuration
4. Security and Compliance Acronis
5. Storage and Quota Management
6. Reporting and Monitoring
7. Access and Permissions
8. Integration and Automation Acronis
9. Account and Service Setup

Wasabi /Seagate (S3) Cloud

1. Account & Access Management
2. Bucket & Object Management
3. Storage & Performance
4. Security & Compliance
5. Integration & Automation
6. Support & Maintenance

PPDM (PowerProtect Data Manager)

1. System Setup and Configuration
2. User and Role Management
3. Storage and Target Configuration
4. Backup, Replication, and Restore Management
5. Monitoring and Maintenance
6. Security and Compliance
7. Troubleshooting and Support

Hardware and Infrastructure Support

• Array Log collection
• SAN Log Collection
• Hardware replacement response

Firmware patching / upgrades

• Vendor Support Management
• Dell
• Acronis
• Wasabi

Automation and Scripting

• Python
• PowerShell
• Ansible
• SQL

Preferred Experience

• Experience supporting large-scale enterprise production environments.
• Strong troubleshooting skills across the complete **Host → Data Protection → Data Domain** stack.
• Experience handling incidents, service requests, changes, and problem-management activities.
• Experience working within SLA-driven operational/support environments.
• Ability to independently troubleshoot backup failures, performance problems, connectivity issues, and hardware incidents.
• Experience coordinating technical issues with Dell, Wasabi , Acronis, and other OEM support teams.
• Good understanding of high availability, replication, disaster recovery, and business-continuity concepts.
• Strong documentation, communication, and stakeholder-management skills.

Role Expectations

• The successful candidate should be capable of independently managing routine backup operations while taking ownership of complex incidents through resolution.
• The role requires a strong operational mindset, disciplined change execution, proactive monitoring, effective vendor coordination, and the ability to troubleshoot issues across backup, server, virtualization, SAN, NAS, and storage technologies.