TDCJ - Network Specialist I-III - Field Support

Job Description

Applicants must submit both a rsum and a completed application to be considered. Both documents should include sufficient work history to assess qualifications.

For the most accurate and uptodate information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.

Job Duties:

Provide technical support by managing service requests through an IT service management (ITSM) ticketing system, responding to customer needs, and troubleshooting complex hardware, software, and network issues. Install, configure, and maintain network equipment and structured cabling using specialized tools and diagnostic equipment. Perform work tasks inside correctional facilities, Parole offices, jails, and administrative building. Working environments include building network infrastructure, including telecommunications rooms, climbing inside ceilings, on rooftops, inside crawl spaces, and utility areas. Safely perform duties in challenging environments that may include adverse weather, extreme temperatures, confined or unsanitary spaces, and elevated work requiring ladders or aerial lifts, while adhering to all institutional security procedures, safety regulations, and organizational standards.

You'd be a GOOD fit if:

You are comfortable troubleshooting PCs, printers, network connectivity, and peripheral devices independently.

You can work in customer service environments dealing with multiple users and keeping track of multiple issues.

You are good with time management and task prioritization.

You understand that this is a physically taxing profession and not a desk job.

You'd be a GREAT fit if:

You have at least 1 year's wageearning experience installing, testing, and troubleshooting network cabling and network infrastructure including racks, patch panels, switches, and related equipment, not including experience from positions such as data entry, service center/ help desk, or network equipment configuration.

You are good with time management, task prioritization, and can easily identify priority issues.

For the full Job Description, please click the link below:

Network Specialist I Field Specialist

Network Specialist II Field Specialist

Network Specialist III Field Specialist

Additional Information:

Travel

None Position may make day trips, but no overnight trips

Work Site Visits

No

Study Material

No

PreService Training Academy Required

No

Hazardous Duty/Longevity Position

Longevity

Outside applicants will be required to submit to preemployment drug testing as a condition of employment.

Contact Information:

Questions concerning this Questions concerning the application

position can be directed to: process can be directed to:

Roberta Poehl Zilleah Ross

Hiring Manager OR Human Resources





Important Note to the Candidate:

This is a Career Ladder position. When filling available positions,

consideration will be given to the selected applicant's education

and experience.

Network Specialist I $4,237.24 $4,330.67

Network Specialist II $4,493.95 $4,593.80

Network Specialist III $4,689.07 $4,793.80

Military Preference

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

Military Occupation Specialty Codes


Click on the occupational category for the position.

Additional MOS can be found at the State Auditor's Office, Military Crosswalk Guide .

The Texas Veterans Commission provides helpful employment information. Go to: , , or for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work in Texas

Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

Eligibility

An applicant must be eligible to work in the United States and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.

EEO Statement:

The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. You may make copies of this application and enter different position titles, but each copy must be signed. Resumes will not be accepted in lieu of applications, unless specifically stated in the job vacancy notice.