IAM/Sr Business Systems Analyst

Job Title: Sr. Business Systems Analyst

Duration: 6+ Months with possible extension (Possibility for Contract to hire)

Location: 433 West Van Buren Street, Suite 501S, Chicago, IL 60607

Key responsibilities:

• Understanding of software development process using a formal software development life cycle (SDLC) methodology. (Waterfall/Scrum)
• Familiar with automated project management and documentation tools (e.g. flowcharting, data modeling, Excel, UI design, Visio)
• Familiar with common techniques and tools for modeling system diagrams, business processes, functional process and interfaces
• Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes Identify and resolve business systems issues
• Work with business team members, decision makers, and stakeholders to define business requirements and systems goals
• Ensure that applications meet business requirements and systems goals Participates in planning relevant project, enhancement, and maintenance activities
• Develop and maintain business domain knowledge
• Understand and apply relevant Bank policy, standards and procedures to your work
• Stay current on technology changes applicable to your domain and how to apply them to Bank initiatives
• Demonstrates adherence to IT Principles and critical thinking Assist in software releases and roll-outs, and communicate to the end users about status and project conditions
• Perform software improvements and upgrades
• Perform code deployments and releases
• Complete all tasks with a focus on quality
• Meet or exceed established SLOs
• Provide guidance to less experienced members of the team
• Collaborate directly with different areas of IT and the business in order to provide solutions for the Bank Build rapport and elicit problem details from customers
• Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units
• Comply with all assigned administrative and operational tasks
• Apply diagnostic utilities to aid in troubleshooting Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
• Works to promote an understanding of business process and business requirements with technical staff
• Identify and learn appropriate software and hardware used and supported by the organization
• Test fixes to ensure problems have been adequately resolved
• Adhere to established policies, standards and procedures for ensuring the security and integrity of the Bank systems and data
• Provide on-call support of bank applications
• Other duties as required

Qualifications:

• Working knowledge of general testing principles and best practices
• Track all results, problems and defects throughout the testing cycle
• Execute test plans and test scripts
• Knowledge of Cloud technologies
• Knowledge of Agile methodologies, including Scrum or Kanban
• Knowledge of cross functional team models
• Strong written and oral communication
• Skills Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Strong technical writing skills
• Ability to think critically
• Ability to conduct research into a wide range of computing issues as required
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation