IT Support Analyst

Regional IT Support Analyst Annual Salary: upto £35,000<br />Location: Maidstone, UK<br />Job Type: Permanent, Hybrid (minimum two days per week in-office)<br />Contractual Hours: 37.5 hours per weekAs Regional IT Support Analyst your primary mission is to ensure timely and accurate support for employees in their day-to-day use of IT services and systems. This role involves a hybrid working model and occasional travel to other offices. Day-to-day of

the role:

Act as the first point of contact for all internal technical issues, providing timely, professional, and customer-focused support to employees across the region.<br />Set up, configure, and prepare laptops and related equipment for new starters, ensuring they have the tools and access required from day one.<br />Support the onboarding and offboarding process for staff, including account provisioning, equipment allocation and return, and coordination of access changes.<br />Operate the regional IT helpdesk and assist employees in their day-to-day use of Corporate IT systems and services.<br />Work independently, stay self-motivated, and maintain a positive approach while investigating issues and identifying effective solutions.<br />Manage selected non-technical administrative tasks that support smooth IT operations and ensure required processes are completed accurately and on time.<br />Coordinate with other departments to contact staff when needed and ensure operational activities are completed on time.<br />Liaise with external vendors and service providers to keep requests, deliveries, and support activities progressing as required.Required Skills &amp;

Qualifications:

Organised, analytical, and strong at troubleshooting.<br />Customer-focused mindset.<br />Ability to assess and prioritise support cases.<br />Able to explain technical issues in business terms.<br />Knowledge of ITIL principles and practices.<br />Understanding of IT architecture.<br />Adaptable and quick to learn new technologies.<br />Desirable: ITIL certification, knowledge of Windows and Active Directory, endpoint devices and hardware, certificate, smart card, and key lifecycle management, networking fundamentals, and unified communications (Microsoft Teams, 3CX)