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Senior Service Design & Experience Leader

Aussie Broadband LimitedMelbourne, Victoria🇦🇺AustraliaPosted 23 Jul 2026

Why This Role Stands Out

This role offers a fantastic opportunity to lead and shape the entire service and digital experience strategy at a reputable company, driving significant customer impact. You'll thrive here if you're a strategic thinker passionate about aligning customer needs with business objectives, and you'll enjoy the flexibility of a hybrid work environment. Don't miss out on the chance to make your mark on a growing organization!

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

Aussie Broadband Limited is seeking a Senior Manager, Service Design to shape and lead the end-to-end service and digital experience function. You will define and execute the service experience strategy, ensuring customer needs, business objectives and commercial outcomes are aligned across the organisation.

Reporting into the Executive General Manager, Marketing, Product & Brand, you will partner with the Product Experience and Digital Channel teams, drive cross functional programmes, and

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