Customer Monitoring and Assessment Manager - Retail

Your opportunity

Looking for a role where you can help strengthen how financial crime risk is identified and managed across a major retail customer portfolio? As customer expectations and regulatory scrutiny continue to evolve, you'll play a key role in shaping high-quality risk outcomes, protecting our customers and supporting responsible operations. This is an opportunity to lead a capable team, influence decision-making and drive meaningful impact across Tabcorp.

Your role, your impact

Reporting to the Senior Manager Customer Monitoring and Assessment, you'll lead a team of Financial Crime Analysts responsible for monitoring customer activity and assessing risk across our retail business. Your leadership will help ensure strong risk outcomes, operational excellence and regulatory compliance.

• Lead and develop a high-performing team of Financial Crime Analysts
• Oversee customer monitoring and enhanced due diligence activities
• Manage workflow priorities to achieve service and quality standards
• Review investigations and support consistent customer risk outcomes
• Partner with risk, compliance, fraud and technology stakeholders
• Identify improvements that strengthen controls and team capability

What you'll need to succeed

you're a people-focused leader who enjoys balancing risk, customer outcomes and operational performance. You bring sound judgement, curiosity and the ability to build capability in teams while navigating a regulated environment.

• Experienced in financial crime, compliance, fraud or customer due diligence functions
• Proven ability to lead and develop operational teams
• Strong understanding of anti-money laundering obligationsand financial crime risk management practices.
• Ability to manage investigations and complex risk matters
• Strong stakeholder engagement and communication skills
• Financial crime qualification or related industry experience valued

Join the action, reap the rewards

We know that when we belong, we thrive. That's why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role
• Ticketing to some of the country's biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs

Who we are

We're Tabcorp - home to TAB, Sky Racing, and MAX, shaping the future of our industry through digital innovation and cutting-edge technology. With a strong retail presence and a growing digital footprint, we connect customers wherever they play. We're innovators and big thinkers in a fast-paced, exciting sector, committed to safer gambling and responsible play. Here, you'll belong where the action is and make Tabcorp your home ground.

Make your move

Ready to make Tabcorp your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. If you require adjustments during the recruitment process, please visit our How We Hire page for support and contact details: