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Deskside Technician

Thunderhawk Technology PartnersCambridge, MA🇺🇸United StatesPosted 18 Aug 2026

Why This Role Stands Out

This on-site Deskside Technician role at Thunderhawk Technology Partners offers a fantastic opportunity to deepen your technical expertise by supporting a variety of hardware and software, and contributing to critical IT operations. You'll thrive here if you have a strong background in desktop support and enjoy hands-on problem-solving, making this an excellent position to further your career. Apply today to join a reputable company and gain valuable experience!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Role: Deskside/Desktop Support Engineer
Location: Cambridge, MA / Onsite
Duration: 6 Months
Experience Required: 5+ Years


Key Responsibilities:
  • Provide second-line investigation and diagnosis for Sales users and end users.
  • Stage, image, provision, and deploy PCs, laptops, and workstations.
  • Perform IMAC (Install, Move, Add & Change) activities for end-user hardware.
  • Support laptops, desktops, mobile devices, printers, desk phones, and meeting-room equipment.
  • Troubleshoot and resolve PC incidents and VIP support requests.
  • Provide onsite hands-and-feet support to Server and Network teams.
  • Perform hardware and software maintenance and troubleshooting.
  • Maintain centralized hardware, spare parts, and equipment inventories.
  • Manage surplus equipment, asset disposal, transfers, and decommissioning.
  • Coordinate hardware break/fix activities with vendors.
  • Update asset management databases with hardware and software information.
  • Manage PC/device logistics and workstation setup.
  • Coordinate with third-party vendors to resolve IT incidents within SLA.
  • Perform onsite administrative tasks including backups and OS migrations.
  • Assist with moving, installing, and configuring cables and hardware.
  • Participate in client change requests and onsite implementation activities.
  • Follow documented SOPs and knowledge management procedures.
  • Provide end-user training and demonstrations when required.
  • Support third parties with power checks, visual inspections, and basic troubleshooting.
  • Maintain access lists, logbooks, server-room inventories, room layouts, and asset records.
  • Support server-room hardware decommissioning, disposal, and transfer activities.
 
Required / Essential Skills
  • Strong experience in Deskside/Desktop Support.
  • Hands-on Windows desktop and laptop troubleshooting.
  • Experience with PC imaging, provisioning, and workstation builds.
  • Experience performing IMAC services.
  • Strong hardware and software troubleshooting skills.
  • Experience supporting printers, mobile devices, desk phones, and meeting-room devices.
  • Experience providing VIP/Executive user support.
  • Knowledge of IT asset and inventory management.
  • Experience working with third-party vendors and hardware break/fix services.
  • Strong incident, service request, and SLA management experience.
  • Ability to provide onsite hands-and-feet support for server and network teams.
  • Strong documentation and communication skills.

 Top Skills:
  • Deskside / Desktop Support
  • Windows PC & Laptop Support
  • Hardware & Software Troubleshooting
  • IMAC Services
  • PC Imaging & Provisioning
  • Hardware/Software Installation
  • Mobile Device Support
  • Asset & Inventory Management
  • VIP / Executive Support
  • Server & Network Hands-and-Feet Support
  • Incident & Service Request Management
  • Vendor Coordination
  • IT Documentation & SOPs

Thanks,

Skills

Inventory Management

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