AV Technician

We are looking for AV Technician for our client in Austin, TX.

Job Title: AV Technician

Job Location: Austin, TX

Job Type: Contract

Job Overview:

Pay Range $30.19hr - $35.19hr

Requirement/Must Have:

• Bachelor s degree in computer science, Information Systems, or related field, or equivalent work experience.
• Typically has 5 to 7 years of related work experience.
• Proficient in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook.
• Basic understanding of networking and network protocols.
• Extensive knowledge of video infrastructure and endpoint equipment.

Responsibilities:

• Operate, maintain, and upgrade video conferencing equipment.
• Utilize ServiceNow for incident tracking, service tickets, and change requests.
• Provide video conferencing event planning production packets.
• Troubleshoot and resolve video conferencing and event service incidents.
• Schedule, setup, and disconnect video conferences for meetings.
• Conduct equipment audits as necessary.
• Follow defined processes and ensure adherence by the team.
• Produce Run of Show documents and attendance reports.
• Collaborate with operations and support teams to improve efficiencies.
• Partner with the software engineering team to develop internal video monitoring tools.

Nice to Have:

• Familiarity with media encoders similar to Wirecast and OBS.
• Experience with Zoom Meetings and Webinar, Teams Meetings, and Cisco WebEx.
• Basic scripting or web-development aptitude (e.g., Python or JavaScript).

Skills:

• Strong time management, prioritization, and analysis skills.
• Strong written and verbal communication skills.
• Ability to communicate effectively with stakeholders.
• Comfort working with data-driven monitoring and reporting.

Education and Experience:

• Advanced technical knowledge of audio-visual equipment setup and troubleshooting.
• Experience operating audio and video equipment for live events.
• Interest in automation and continuous improvement.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities