Databricks Support Specialist - Remote / Telecommute

We are looking for Databricks Support Specialist - Remote / Telecommute for our client in Rahway, NJ/ WestPoint, PA.

Job Title: Databricks Support Specialist - Remote / Telecommute

Job Location: Rahway, NJ/ WestPoint, PA

Job Type: Contract

Job Overview:

Pay Range: $35.00hr - $40.00hr

Requirement/Must Have:

• Bachelor s or Master s degree in Computer Science, Information Technology, Data Science, or a related field.
• 2+ years of experience in data platform support or IT operations, preferably with Databricks or Spark.
• Strong understanding of ITSM processes and experience with ServiceNow for incident and change management.
• Proficiency with Dynatrace, BigPanda, or similar monitoring and alerting tools.
• Experience with JIRA for ticket management and Confluence for knowledge documentation.
• Basic shell scripting and Python/SQL skills for troubleshooting and automation.
• Foundational knowledge of AWS and Azure cloud platforms.
• Strong verbal and written communication skills.
• Analytical and problem-solving skills.

Responsibilities:

• Provide L2/L3 support for Databricks environments, ensuring high availability and performance of data pipelines.
• Manage incidents, service requests, and changes using ServiceNow, adhering to ITIL frameworks.
• Monitor Databricks clusters and jobs using Dynatrace and BigPanda, identifying and resolving performance bottlenecks.
• Troubleshoot ETL workflow failures, data quality issues, and integration problems with clinical and operational datasets.
• Collaborate with data engineering teams to escalate complex issues and coordinate minor enhancements.
• Document known issues, troubleshooting guides, and runbooks in Confluence.
• Track support activities in JIRA, ensuring SLA adherence and quality reporting.
• Perform routine maintenance and automation tasks using shell scripts and basic Python/SQL.
• Coordinate with cloud infrastructure teams for AWS/Azure-related issues affecting Databricks environments.
• Participate in on-call support rotations and incident bridges.

Nice to Have:

• Basic understanding of ETL processes and data engineering concepts.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation.

Skills:

• Databricks.
• Spark.
• ITSM.
• ServiceNow.
• Dynatrace.
• BigPanda.
• JIRA.
• Confluence.
• Shell scripting.
• Python.
• SQL.
• AWS.
• Azure.
• ETL.
• GenAI.
• Gemini.

Qualification And Education:

• Bachelor s or Master s degree in Computer Science, Information Technology, Data Science, or a related field.