Global Network Operations Analyst

This role will be part of a team responsible for ensuring that day to day network operations run smoothly across the regions. This will include monitoring the environment, responding to incidents and problems as they arise, and performing preventative maintenance where necessary.

Day to day activities will include responding to requests to perform changes and maintenance to the network in line with global standards. It will also include working toward our future network strategy, including process automation, standardisation and IaC.

This role will work closely with other regional and global resources.The role will act as an escalation point from the NOC team, and incorporate project implementation and design work in collaboration with the network engineering team.

Responsibilities:

• Incident Resolution: Troubleshoot network performance and technical issues, and resolve quickly to minimize downtime.
• Technical Escalation: Act as the escalation point for network incidents from the first line NOC team.
• Technical Standards: Carry out network updates and configurations following global standards and standard IT procedures.
• Configuration Management: Complete audits of existing configuration to ensure it meets global standards, and planning remediations where necessary.
• Device Security: Plan and complete patching of network hardware to latest versions to ensure device security.
• Equipment Deployment: Contribute to the design of new branch implementations, and complete the remote configuration of devices. Provide remote assistance to the on-site employee during installation and patching.
• Project Deployment: Implement the design configurations provided by the engineering teams for new solutions.
• Zero Hit Rule Management: Analyse traffic logs and hit counters to execute zero-hit rule deprecation, following change control procedures to disable and remove inactive rules safely.

• Has good understanding and hands on experience of network technologies used within the organisation:
• Cisco & Aruba Switching
• Traffic Managers
• SASE
• Web Application Firewalling
• Wireless Access Points
• SD-WAN
• NSX Microsegmentation
• Cloud Networking
• Has operational experience and understanding of Infrastructure as Code and version control, using products such as Terraform and BitBucket to apply configuration changes.
• Has experience of other technologies used within networking, specifically around Proxy servers, DHCP and DNS

Knowledge & Skills:

• Self-Directed: Demonstrates strong initiative and autonomy, taking full ownership of tasks from initial scope to successful completion while driving proactive solutions.
• Big-Picture Thinking: Understands the relationship between own specialism and wider customer/organisational requirements.
• Accountability: You take full responsibility for meeting technical goals and project milestones
• Technical Knowledge: Has working knowledge of general IT standards and codes of conduct. 
• Planning and organisation: Determines a course of action by breaking tasks down into smaller steps and by planning and resourcing each of these, making allowance for potential problems.
• Initiative: Is proactive, anticipating opportunities or issues during task completions, and taking action to resolve.
• Adaptability: Is comfortable dealing effectively with unexpected situations, taking advantage of opportunities and overcoming problems as they arise.
• Commercial Orientation: Keeps commercial aspects continually in mind when taking actions or making decisions.
• Customer Focus: Understands the needs of the internal or external customers and keeps them in mind when taking actions or making decisions.
• Communication: Can establish relationships and maintain contacts with people from a variety of backgrounds. Is an effective and sensitive communicator in different societies and cultures.
• Teamwork: Can work co-operatively (rather than competitively) with others to achieve a common goal.
• Compliance: Adherence to ITIL process and procedures alongside global standards is essential.
• Scripting & Automation: Able to look at opportunities for automating and scripting repetitive processes via coding and AI tools.

Desirable but not essential qualifications:

• ITIL ® Foundation in IT Service Management 
• CCNA, or equivalent from another vendor (CompTIA Network+,  ASCA etc.)

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.