Head of Application Management

Salary: £60,000 - 60,000 per year

Requirements:

• Proven experience leading application management or enterprise systems teams.
• Strong understanding of ITIL, DevOps, and Agile methodologies.
• Familiarity with the SFIA framework and digital transformation principles.
• Excellent leadership, communication, and stakeholder management skills.
• Proven strategic thinking and decision-making skills.
• Strong analytical and problem-solving skills.
• Practical experience managing complex application landscapes and vendor ecosystems.

Responsibilities:

• Lead the strategic direction and effective delivery of all business applications across our organisation.
• Develop and deliver an application management strategy that supports our current and future needs.
• Establish clear processes for the full application lifecycle, including acquisition, development, maintenance, and retirement.
• Oversee the performance, availability, and reliability of business‑critical applications.
• Ensure effective incident, problem, and change management so issues are resolved promptly and downtime is minimised.
• Build strong working relationships across our organisation and act as the main point of contact for application-related advice, priorities, and improvement.
• Ensure our applications comply with regulatory requirements, data protection obligations, and security standards.
• Identify and manage risks related to application services, implementing appropriate controls and mitigation strategies.
• Lead, support, and develop the application management team to deliver a high-quality, customer-focused service and foster collaboration, innovation, and shared problem-solving.

Technologies:

• DevOps
• Support
• ITIL
• Security

More:

We are one of the UKs largest international animal welfare charities, supporting projects in over 35 countries worldwide and working toward a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued. This is a full‑time, permanent hybrid role based in Devon, combining home and occasional onsite working, with a salary of £63,813 per annum and 35 hours per week. We offer a competitive pension, 31 days of holiday including bank holidays rising to 34 with service, a wellbeing team, recorded Pilates and yoga classes, long service awards, a Healthshield plan, free parking, and a subsidised restaurant and shop. We are a Disability Confident Employer and are committed to safeguarding and promoting the welfare of vulnerable people; safer recruitment processes, including a DBS check where required, will apply.

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