Digital Product Manager

Position: Digital Product Manager 
Location: Phoenix, AZ (Onsite)

Qualifications:
    Minimum of 6+ years of vendor and contract management experience
    Strong relationship-building skills with ability to effectively influence, collaborate and work across multiple business groups and functions
    Ability to work independently with minimal supervision
    Strong organizational, negotiation and communication skills
    Ability to drive and manage multiple projects/ priorities to completion; meet deadlines
    Analytical and displays thought leadership by being able to transform ideas to actionable plans
    Ability to execute under pressure
    Demonstrated proficiency in Microsoft Office related products (Excel, PowerPoint, Project, Word)
    Proven effective people leader skills
    Experience working in or with various governance and 2nd and 3rd lines of defense organization to support, challenge and promote objectives.

Job Responsibilities:
    Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop innovative solutions to meet those needs.
    Work closely with Technology as key partner interfacing back with business teams to be responsible for and ensure best-in-class delivery and customer outcomes
    Primary liaison between the Company and contracted third party servicing Partners.
    Establishes and maintains effective working relationships with the product operations team.
    Monitors and improve processes related to third party servicing to minimize risks and to ensure corporate reputation remains intact.
    Conducts contract testing to ensure compliance with AEMP 10 requirements.
    Oversees and evaluates the implementation of new products and services offered by Company at each third-party vendor to ensure quality and appropriate risk mitigation.
    Collaborate effectively with all stakeholders and partners to ensure regulatory compliance 
    Partner with Operation Excellence, Business, Product Management teams among others to identify gaps, create new processes and streamline processes
    Strong analytical discipline, solution-oriented mindset, and focus on outcomes
    Strong project/product management skills and demonstrated ability to manage multiple business priorities
    Ability to build strong relationships, communicate effectively and lead through influence
    Knowledge of Third-party monitoring, SLA tracking / Progress reporting and Process controls
    Responsible to ensure supplier compliance of AXP standards/requirements
    Drive departmental standards and audit /review remediation.
    Serve as an escalation point for Partner related issues and incidents
    Knowledge of Third-party lifecycle activities Pre-contract, Post-Contract and Termination
    Demonstrated ability to quickly adapt to changing circumstances with a will to win
    Knowledge of risk management functions / familiarity with standard processes and tools; knowledge of those relevant to third-party relationship management will be a plus.
    Knowledge of Operational Risk Events / Corrective Action Plans and management of Third-party tracking
    Maintain Vendor oversight for PRSAs and Controls
    Support Financial management including Invoice/SLA Credit validation and monitoring for accuracy 
    Support Third-party monitoring/tracking of Business Continuity and DR exercises and validation results