Incident Report Writer

Job ID: 66089

Client: TN DOT

Position: Transportation Technician 3 (TMC Tech)

Location: 7238 Regions Ln   Knoxville, TN   37914

Duration:  5+ Months (Possibility of Extension)

• Transportation Technician 3 – also called TMC Tech III - is an advanced technician position that will work indoors and on-site in a control room environment to monitor roadways via closed circuit cameras (CCTV) and to ensure the safe and efficient movement of traffic.
• They will be tasked with managing scheduled and unscheduled traffic incidents, and dispatching responders accordingly by utilizing Intelligent Transportation Systems devices.
• The initial contract will be for 5 months.
• This requisition is for a resource to work overnight shift:
• Tuesday - Thursday from 10:00 PM to 7:30 AM
• Friday from 10:30 PM to 7:30 AM

Duties of the position:

• To perform functions with minimal supervision and to follow established procedures.
• To identify the more complex issues and defer those to a supervisor.
• To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
• To monitor roadways via traffic surveillance cameras and detection systems.
• To monitor all traffic devices and computer equipment associated with the system.
• To maintain advanced knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems.
• To become familiar with the roadways and to understand the purpose and location of traffic devices.
• To communicate with multiple agencies to coordinate resources for incidents that may affect regional travel.
• To perform other duties as assigned.

Qualifications and Experience:

• Customer Service experience (highly preferred)
• Experience contributing within a team environment
• Solid communication skills
• Basic computer knowledge
• Operational knowledge of MS Office and MS Outlook
• Dispatch or call center experience (highly preferred)