Help Desk Technician

Description

We are looking for a Help Desk Technician to provide front-line technical support for end users. This contract position focuses on resolving everyday desktop and account-related issues, supporting user onboarding activities, and helping maintain a reliable technology environment. The ideal candidate is comfortable working with Windows-based systems, managing user access, and delivering responsive service with a detail-oriented approach.

Responsibilities

Provide first-level technical assistance for hardware, software, and access-related issues reported by employees

Set up new user accounts, configure system access, and prepare workstations for incoming staff

Support and troubleshoot devices running Microsoft Windows 11 to ensure smooth day-to-day operation

Maintain and update user profiles, permissions, and group access within Active Directory

Respond to service requests in a timely manner and document incidents, actions taken, and resolutions

Guide users through basic troubleshooting steps and escalate more complex issues when needed

Assist with workstation deployment, configuration changes, and general desktop support tasks

Requirements

Hands-on experience supporting Microsoft Windows 11 in a structured work environment

Working knowledge of Active Directory, including account administration and access updates

Experience setting up new users, including account creation and workstation preparation

Ability to diagnose and resolve common desktop, login, and application issues

Strong communication skills with the ability to assist users clearly and effectively

Organized approach to managing support requests and documenting completed work

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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