SME - WiFi

Position Summary

This strategic leadership role combines Multi-Vendor Wi‑Fi SME expertise with Service Delivery and Service Assurance leadership. The incumbent will provide technical leadership across Cisco Meraki, Aruba, Ruckus, Cambium, EnGenius, Juniper Mist, Extreme Wireless, Huawei WLAN and associated security platforms while driving end-to-end service delivery, operational assurance, customer satisfaction, automation, SLA compliance and vendor governance.

Multi-Vendor Wi‑Fi SME Responsibilities

• Act as technical authority for Cisco Meraki, Aruba Central/AirWave/ClearPass, Ruckus, Cambium, EnGenius, Juniper Mist, Extreme Wireless, Huawei and other OEM platforms.
• Own controller administration, RF design, firmware lifecycle, platform governance and security policies.
• Lead API, webhook and automation integrations with OSS/BSS, ServiceNow, NMS and monitoring platforms.
• Handle L3/L4 escalations and collaborate with OEM TAC teams for critical incidents.
• Drive proactive alerting, telemetry, event correlation and knowledge management.

Service Delivery Responsibilities

• Lead onboarding, provisioning, controller integration, activation and commissioning of enterprise Wi‑Fi services.
• Manage project timelines, resource utilization, deployment governance and customer commitments.
• Coordinate with Engineering, Solutions, Customer Success and Field Operations teams.
• Drive deployment quality, documentation, handover governance and CSAT improvements.

Service Assurance Responsibilities

• Lead 24x7 Wi‑Fi NOC and Service Assurance operations.
• Govern SLA compliance, MTTR reduction, escalation management and RCA reviews.
• Manage major incidents, customer escalations and continual service improvement initiatives.

Technical Requirements

• 5+ years of experience in Enterprise Wi‑Fi, Service Delivery and Service Assurance environments.
• Hands-on expertise in Cisco Meraki, Aruba, Ruckus, Cambium, EnGenius, Juniper Mist, Extreme Wireless and Huawei WLAN platforms.
• Strong understanding of IEEE 802.11 standards, RF optimization, VLANs, Switching, Routing, DHCP, DNS, NAC and enterprise networking.
• Experience with REST APIs, Python automation, webhooks and monitoring platforms.
• Expertise in RCA, SLA governance, NOC operations and customer escalation management.
• Security and Firewall expertise will be an added advantage including Fortinet FortiGate, Palo Alto Networks, Sophos, Cisco Firepower/ASA and Check Point firewalls.
• Knowledge of VPNs, IPS/IDS, Application Control, Web Filtering, Network Access Control, RADIUS, TACACS+ will be preferred.

Preferred Certifications

• CWNA / CWNP
• CCNP Enterprise
• Cisco Meraki ECMS Certifications
• Aruba ACMP / ACMX
• Juniper Mist Certifications
• Fortinet FCA/FCP/FCSS (NSE track)
• Palo Alto PCNSA / PCNSE
• Sophos Certified Engineer
• Check Point CCSA / CCSE
• ITIL Foundation
• PMP or equivalent Project Management Certification