Client Relationship Manager (12-month Fixed Term Contract)

Ready for a new challenge? 

Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?  

If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. 

The role

We are looking for a client relationship manager to join our team. You’ll be working alongside and supporting one of our Client Relationship Directors (CRD) on one of our largest public sector accounts, interacting with our Opencast teams as well as client and partner stakeholders. You'll support our growth on this key client account. You’ll make sure our clients and partners find us easy to work with and support our people to deliver impact. You'll keep the client and partners satisfied by listening, understanding and solving problems. 

What you’ll do within our teams 

• Identify and scope new growth opportunities across client accounts and delivery teams
• Build tactical networks with clients and partners to unlock future demand
• Track and report on key client targets, contributing to growth planning
• Coordinate documentation, Statements of Work, proposals, pricing, and contract materials
• Collaborate with Marketing to share project wins, case studies, and promotional activity
• Support bid management for new and existing client work

• Coordination and management of a key client account
• Develop strong, trusted relationships with client stakeholders and partners
• Ensure all client/legal documentation is accurate, up-to-date, and securely stored
• Work on enhancing the overall client experience journey
• Monitor contractual and compliance commitments, highlighting issues where needed
• Represent Opencast’s values in every client interaction
• Support with client issue resolution and escalation management
• Compile impact reports, KPIs, and board-level updates
• Organise and deliver client meetings, team events, and networking sessions

• Work with clients and partners to identify and respond to upcoming demand
• Keep demand pipelines, trackers, and logs up to date
• Support the onboarding of team members with internal and external stakeholders
• Review billing reports and assist with general team queries
• Act as a third-line support contact for people or admin queries when needed

You'll suit this role if 

• are proactive, very well organised and a good communicator 
• are able to develop, maintain, and grow relationships/partnerships 
• have an eye for accuracy and a strong focus on goals and outcomes  
• have a positive approach to change and improvement  
• are a team player  
• are professional and committed to doing the right thing

What we offer

Where you’ll work 

We include you 

Interview 

Want to know more?