Client Support Specialist

job summary:

This role is responsible for the integrity and accuracy of data received from clients and the CM group. The Client support Specialist will be the primary point of contact for clients, ensuring data is received promptly and is free of errors. This position requires a keen eye for detail, the ability to work independently, and strong problem-solving skills to manage and resolve data-related issues.

location: San Antonio, Texas

job type: Contract

salary: $17 - 19 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Data Monitoring and Analysis: Use established procedures to review, analyze, and format client data to ensure it meets company standards. This includes identifying and correcting errors, and generating and analyzing load and error reports.
• Client Communication: Proactively contact clients to request and solicit data files, ensuring timely submission based on company protocols. You will also communicate with CMs (Case Managers) and CM Analysts to resolve data issues and ensure smooth data flow.
• System Utilization: Learn and effectively use proprietary software, such as Columbia Ultimate Business Systems Collection software, to perform daily tasks, including data processing and error resolution.
• Issue Resolution & Reporting: Identify and report system, software, or process-related issues to management. This involves detailed observation and clear communication of the problem to ensure a quick resolution.
• General Duties: You may be assigned other tasks as needed to support the team and department goals.

qualifications:

Bachelor's Degree

2. Microsoft Office Suite expertise

3. File and Data Analysis

4. Attention to Detail

5. Strong oral and written communication skills

skills:

eye for detail,primary point of contact,strong problem-solving skills,ability to work independently,Client support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.