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Full timeTechnology

IT Helpdesk Specialist

AtpWaltham🇺🇸United StatesPosted Sep 28, 2026

Why this role stands out

Launch your career at the forefront of manufacturing innovation with ATP, where you will play a vital role in supporting the critical technology that powers our national defense. This position is perfect for a detail-oriented IT professional eager to master compliance, security, and systems administration within a high-impact, collaborative team environment. Apply today to help drive the future of sustainable energetics production while expanding your technical expertise.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationWaltham, United States
Posted3 weeks ago
OnboardingMicrosoft OfficeCompliancePowerShellPython

Job description

AT Process Technologies (ATP) is a pioneering manufacturing company focused on the development and deployment of modular energetics production plants. Using breakthrough chemistry and automation that operates continuously and generates little to no waste, ATP is expanding energetics production to meet the munitions demands of the US and Allies safely, rapidly, and cost effectively.

Key Responsibilities

  • Provide tier 1 and tier 2 support for hardware, software, accounts, and peripherals across the organization

  • Execute onboarding and offboarding, including account provisioning, device enrollment, and timely access revocation

  • Manage asset inventory, device imaging, patching, and hardware lifecycle

  • Administer user accounts and devices in Microsoft 365, Entra ID, and Intune

  • Process badge and physical access requests in accordance with ITAR and the Technology Control Plan

  • Follow CUI handling procedures and maintain records that serve as compliance evidence for CMMC assessment

  • Support conference room, laboratory, and shop floor equipment

  • Maintain the ticketing system and knowledge base documentation

  • Identify and escalate security events, and support incident response activities

Required Qualifications

  • 2+ years of professional experience in IT support or helpdesk operations

  • Experience with Microsoft 365 administration and Windows and macOS support

  • Familiarity with MDM platforms (Intune preferred) and basic networking

  • Strong customer service and communication skills

  • Strong problem-solving and debugging skills

Preferred Qualifications

  • Experience in a regulated environment (defense, aerospace, healthcare, or finance)

  • Familiarity with NIST SP 800-171 or CMMC

  • Scripting experience in PowerShell or Python

  • Certifications such as CompTIA A+, Network+, or Security+

Additional Requirements

  • Ability to lift 50 lbs

  • U.S. Person and ability to obtain a security clearance

  • Ability to work on-site and travel as needed

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Equal Employment Opportunity

AT Process Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status

Reasonable Accommodation

If you need a reasonable accommodation during the application or interview process, please contact careers@atp.us.

E-Verify

AT Process Technologies participates in E-Verify to confirm employment eligibility for all newly hired employees.