Client Partner-Enterprise Professional Services

Job Title: Client Partner - IT Services and Solutions

Location: Bangalore

Role Overview:

Movate is seeking a dynamic and strategic Client Partner to drive growth and deepen relationships across key enterprise accounts in the IT Services and Solutions domain. This role demands a consultative leader with a proven track record in managing large-scale enterprise client engagements across Enterprise Technical support services, Digital Engineering, Cloud & Infrastructure, Artificial Intelligence

As a trusted advisor, you will be responsible for account growth, client satisfaction, and solution orchestration, working closely with delivery, pre-sales, and practice teams to deliver business outcomes.

Key Responsibilities:

• Client Relationship Management

• Serve as the primary point of contact for CXOs and senior stakeholders across assigned accounts.
• Build long-term strategic partnerships by understanding client business goals and aligning solutions accordingly.

• Revenue Growth & Account Expansion

• Identify and pursue new business opportunities within existing client accounts
• Collaborate with sales teams to generate new leads and convert them into profitable business engagements
• Develop and present proposals and contracts to clients
• Drive YoY revenue growth through upselling and cross-selling.
• Identify white space opportunities across support services, digital transformation, and AI-led initiatives.

• Solutioning & Advisory

• Collaborate with internal solution architects and delivery teams to craft tailored proposals.
• Lead proactive transformation discussions around support, AI/ML adoption, and digital engineering.

• Market & Competitor Intelligence

• Stay abreast of industry trends, emerging technologies, and competitor strategies to position differentiated offerings.

• Delivery Governance & Escalation Management

• Act as escalation point for operational issues and drive resolution with internal teams.
• Oversee the delivery of Digital and IT services to ensure they meet client expectations and contractual obligations
• Monitor project progress and address any issues or concerns promptly
• Ensure timely and accurate invoicing and collection of payments
• Collaborate with internal teams, partners, and clients to create synergy and maximize portfolio success.

Requirements:

• 15-20 years of experience in IT services, with at least 5 years in a client-facing leadership role.
• Enterprise Product Support / Enterprise Service Selling background including Tech Support, Customer Success, and Professional services
• Cybersecurity skillset will be an added advantage
• Consultative and value driven selling approach
• Proven successful experience in closing complex deals / solutions
• Trusted advisor to technology leaders, bring appropriate case studies and industry use cases into customer conversation to build confidence
• Understanding of digital and AI transformation with ability to explain forward looking impact to customer experience and engineer's productivity due to implementation of AI based solutions
• Excellent communication, stakeholder management, presentation and consultative selling skills.
• Good business acumen and judgement to prioritize leads with higher probability of closure, experience in contract negotiations, pricing and PnL
• Proven success in managing multi-million-dollar accounts across geographies (preferably US/Europe).
• Bachelor's degree in Engineering or related field; MBA preferred.