Senior WorkForce Software Configuration Engineer

Overview / Summary

We are seeking a Senior WorkForce Software Configuration Engineer to support the configuration, deployment, and ongoing maintenance of enterprise workforce management solutions. The ideal candidate will have multiple years of direct, hands-on WorkForce Software configuration experience and a current WorkForce Software certification.

Key Responsibilities

• Design, build, and maintain WorkForce Software configurations to support business requirements.
• Provide hands-on configuration and deployment expertise for WorkForce Software modules, including Time and Attendance, Scheduling, Absence Case Tracking, Reporting, and Integrations.
• Partner with HR, Payroll, Operations, and IT stakeholders to translate business requirements into system configurations.
• Troubleshoot and resolve configuration issues while supporting system stability and data integrity.
• Support testing, validation, and deployment of configuration changes across multiple deployment waves.
• Ensure compliance with applicable timekeeping and leave of absence regulations across the United States and Canada.
• Document configuration standards, processes, and change history.
• Provide post-deployment support and serve as a subject matter expert for WorkForce Software functionality.
• Collaborate with cross-functional teams, including HR, IT, Manufacturing Operations, and Finance.
• Develop innovative solutions beyond standard configurations.
• Balance technical requirements with user experience.
• Navigate complexity and ambiguity while maintaining attention to detail.
• Build strong relationships across diverse stakeholder groups.
• Drive results in a deadline-driven environment.

Required Qualifications

• Multiple years of direct, hands-on WorkForce Software configuration experience.
• Current WorkForce Software certification.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to engage technical and non-technical stakeholders.
• Demonstrated ability to work effectively in fast-paced, dynamic, deadline-driven environments.
• Ability to manage multiple priorities and pivot between configuration work and business problem-solving.
• Bachelor's degree.
• Experience with SaaS.

Preferred Qualifications

• Deep knowledge of WorkForce Software modules, including:
  • Time
  • Attendance
  • Absence Case Tracking
  • Scheduling
  • Reporting
  • Integrations
• Experience configuring or supporting WorkForce Software in manufacturing environments or locations.
• Knowledge of union and non-union workforce requirements.
• Familiarity with manufacturing shift operations and scheduling complexity.
• Experience with large-scale enterprise implementations involving 10,000+ employees.
• Understanding of Canadian labor regulations and timekeeping requirements.

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