Avaya Contact Center Engineer

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

A little about us...

Role: Avaya Contact Center Engineer

Location: Chicago, IL (Hybrid role 3 days/week from day1)

Salary: Market Rate

Job Description:

Seeking a Senior Specialist with 7 to 11 years of experience in Avaya Contact enter solutions within the Avaya Netvoice Administration domain

Job Description

Design implement and maintain Avaya Contact enter solutions to support enterprise communication needs Develop and optimize network voice architecture to ensure high availability scalability and performance Collaborate with cross functional teams to integrate Avaya voice solutions with other communication platforms Monitor and troubleshoot Avaya ContactCenter systems to minimize downtime and enhance service quality Stay updated with the latest advancements in Avaya technologies and network voice systems Provide technical expertise on voice network design deployment strategies and compliance with industry standards

Roles and Responsibilities

Lead end-to-end implementation of Avaya Contact enter projects ensuring timely delivery and quality Manage configuration testing and deployment of Avaya voice systems Analyze and resolve complex voice network issues escalating when necessary Conduct capacity planning and performance tuning for voice network components Mentor junior team members and deliver technical training on Avaya Contact enter solutions Collaborate with vendors and stakeholders to ensure seamless integration and ongoing support Document system configurations procedures and troubleshooting guides for knowledge sharing

Skills

Mandatory Skills : Contact centre Solution- Voicing.AI, Optical Networking testing, Performance Testing -Execution (Baseline, Load, Endurance, Stress, Volume, Network, DR, Failover, Spike, Saas based/COTS)

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.