Customer Service Representative

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Summary

We are seeking a motivated and sales-focused Customer Service Representative to engage with customers, understand their needs, and recommend products and services that provide value. This role combines customer service, relationship-building, and sales responsibilities in a fast-paced environment.

Responsibilities

• Welcome and engage with customers in a friendly, professional manner.
• Present products and services based on customer needs.
• Identify sales opportunities and recommend appropriate solutions.
• Assist customers with questions while supporting purchasing decisions.
• Follow up with prospective and existing customers to support sales growth.
• Build strong customer relationships and encourage repeat business.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with team members to achieve sales and customer engagement goals.
• Participate in ongoing sales training and professional development.

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Confident, outgoing, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or promotions is a plus but not required.

• Full-time employment
• Opportunities for professional growth and career advancement
• Ongoing training and skill development
• Supportive and collaborative team environment
• Opportunities to develop communication, customer relations, and problem-solving skills
• Performance-based growth opportunities
• Valuable experience within a growing branding organization