Guest Operations Associate

About the Role

Join the operations team at a hospitality SaaS company expanding across Europe. You will manage guest cases, coordinate with remote colleagues and local service providers, and turn day-to-day experience into scalable processes.

What You'll Do

• Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions.

• Coordinate tasks and priorities between remote teams, customers, and external service providers.

• Identify recurring issues, process inefficiencies, and opportunities for automation.

• Build and improve operational processes based on real guest scenarios.

• Work closely with the founding team to help develop hospitality operations.

What We're Looking For

• Native German speaker with English proficiency at C1 level or higher.

• A completed university degree in business administration, communications, economics, or a related field.

• Experience in guest operations, customer service, or hospitality operations, including guest inquiries, bookings, check-ins, or check-outs.

• Experience coordinating across teams, customers, and external service providers.

• Ability to identify workflow improvements and make organized decisions under time pressure.

• Background in hospitality, short-term rentals, property operations, or a related field is valuable.

Compensation & Benefits

Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.

Location

On-site in Berlin, Germany.