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Salesforce Architect Service Cloud & Order Management

Adbakx LLCHouston, TX🇺🇸United StatesPosted Oct 22, 2026

Why this role stands out

This pivotal role at Adbakx LLC offers you the chance to spearhead enterprise-scale transformations by integrating Salesforce Service Cloud and Order Management with complex SAP environments. You will thrive in this position if you are an architecture leader who enjoys solving intricate technical challenges and driving innovation within a high-impact, collaborative team. Apply now to elevate your career and shape the future of global customer experience solutions.

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationHouston, TX, United States
Posted3 days ago
Salesforce

Job description

Position: Salesforce Architect Service Cloud & Order Management

Location: Houston, TX Onsite

Type of Employment: 12+ Months Contract

Role Description:

Seeking an experienced Salesforce Architect with strong expertise in Service Cloud, Order Management, and SAP Integration to lead the design and implementation of enterprise-scale customer service and order fulfillment solutions. The ideal candidate will drive solution architecture, customer service transformation, workflow automation, and end-to-end order lifecycle management.

Key Responsibilities

  • Design and own Salesforce Service Cloud and Order Management architecture.
  • Lead implementation of Case Management, Omni-Channel, Knowledge Management, SLA Management, and Customer 360 solutions.
  • Design end-to-end order processes including order capture, validation, orchestration, fulfillment tracking, and exception management.
  • Define integration architecture between Salesforce, SAP ECC/S/4HANA, and other enterprise applications.
  • Lead solution workshops, architecture reviews, and technical governance.
  • Provide guidance to development teams and ensure adherence to Salesforce best practices.

Required Skills

  • Salesforce Service Cloud
  • Salesforce Order Management (SOM)
  • Experience Cloud
  • Apex, Lightning Web Components (LWC), Flows
  • REST/SOAP APIs
  • SAP ECC / S/4HANA Integration
  • MuleSoft or other middleware platforms
  • Enterprise & Solution Architecture

Qualifications

  • 12+ years of IT experience with 5+ years in Salesforce Architecture.
  • Strong experience delivering Service Cloud and Order Management solutions.
  • Proven expertise in Salesforce-SAP integrations.
  • Experience leading global transformation programs and stakeholder engagements.

Preferred Certifications

  • Salesforce Application Architect
  • Salesforce System Architect
  • Service Cloud Consultant
  • Integration Architect
  • CTA (Preferred)

Ideal Candidate:

A hands-on Salesforce Architect capable of building scalable customer service and order management solutions integrated with SAP while enabling Customer 360, workflow automation, and operational excellence.

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