Sr. Operations Supervisor

Long-term Contract
On-site: 5 days a week

On-site Location: 29 Gallatin Pl, Brooklyn, NY 11201 

Interview Process: 1st In-person and 2nd Virtual round.

The Senior Operations Supervisors will be responsible for the day-to-day supervision of the workflow of the Transit Adjudication Bureau (TAB) public-facing units that handle in-person and telephone functions. S/he should have excellent customer service and problem-solving skills to support the operations of these areas.

Responsibilities:

• Ensure efficient operation of designated areas and manage the daily workflow
• Provide timely updates to the Operations Manager identifying unanticipated challenges and strategies for addressing those challenges
• Plan, organize, direct, and manage the daily activities of the TAB units
• Monitor workflow and prepare various statistical reports for analysis
• Evaluate unit operational procedures and business functions and make recommendations for improvement

Qualifications:

• Bachelor’s degree required
• Minimum 3 years of Supervisory and/or Operations Experience; w/ ability to deliver excellent and efficient customer service
• Minimum of 5 years of customer service experience with a corporate or government agency
• Highly organized with strong follow-through and an acute attention to detail.
• Excellent judgment and outstanding analytical, problem-solving, and creative thinking skills
• Strong communication and interpersonal skills, both written and verbal
• Strong organizational and prioritization skills
• Strong analytical skills with the ability to simultaneously balance multiple tasks/projects in a fast-paced environment

PruTech abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.