Analytics and Insights Lead (CX)

Want to challenge yourself at a purpose led scale up and make a difference in the world? Come join the revolution!

We make eco friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we've contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the global. Basically, we're really good at doing good.

With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we're hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

Life's messiest moments require the smoothest solutions. As our Analytics & Insights Lead, you will join our Customer Experience (CX) team to transform raw customer data and feedback into powerful, actionable insights. In this role, you will enable CX teams to seamlessly access effective data to support strategic decision making and influence broader business choices. Your mission is to clear the path for our frontline teams, drive data integrity, and ultimately fuel both customer delight and business growth.

If you worked here this past month here are some things you might have been involved in

• Mapping our Data: Partnered cross functionally to shape our Customer Voice Program, designing strategic data goals and setting measurable targets using historical trends and future growth initiatives.
• Leading the Metrics: Managed the intake process for new data requests and built out robust frameworks to maintain the absolute accuracy and integrity of our team scorecards.
• Scaling with Tech: Evaluated and integrated smart tech/AI tools into our reporting frameworks to speed up insight delivery without compromising on data quality.
• Driving Change Management: Collaborated closely with CX Leads to tie change management success metrics to overall business reporting, ensuring our data genuinely impacts operational excellence.
• Creating a Future Proof System: Set up governance processes and structured libraries so that past insights are easily searchable, secure, and ready to guide future business strategies.

You are a strategic data storyteller and people coach

You don't just look at spreadsheets; you see the human stories behind the metrics. You excel at translating complex data sets into simple, compelling narratives that inspire action across different teams. As a natural leader, you love coaching others, modeling a "work smarter, not harder" high performance culture, and aligning multiple stakeholders around a unified roadmap.

You're a champion for data integrity and continuous improvement

You bring a highly organized approach to project management, building reliable data frameworks and compliance guardrails that stand the test of time. You thrive on driving a culture of continuous improvement, using evidence backed recommendations to solve complex tracking puzzles, manage competing priorities, and turn strategic ideas into measurable business value.

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence - us too!

First off, as a certified B Corp, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we're in good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly - that's why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper. Our engagement surveys tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn't be more proud of that.

We're committed to diversity, equity and inclusion. We collect demographic information anonymously and confidentially to help us understand who applies and reduce bias. All information provided is kept according to our strict privacy standards and will not influence the outcome of your application.