Network Security Engineer

8+ years’ experience with strong technical and subject matter expertise in the following security specialties:

Firewall: Palo Alto

VPN - IPSEC, SSL

IPS: Palo Alto

Panorama Dashboard, PRISMA

Customer service experience preferably in a Global Operations center environment

Ticketing system knowledge- Service Now

Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements

Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first

Exceptional documentation and communication skills.

Experience in leading Firewall teams will be a plus.

Planning and executing operations such as Major/Minor upgrade, Faulty firewall replacement, migration from one firewall to another firewall, new firewall build tasks.

P1/P2/P3 Incident Resolution

Ticket resolution - work on troubleshooting L1/L2/L3 tickets, support the operation of advanced Network Security Services and resolve escalations

Queue Management - keep a watch on queue and assign tickets

Service Request - working on request for changes as per client requirements

Perform the Normal/ Standard changes as per client defined process and work instructions

Be a Subject Matter Expert (SME) on Palo Alto Firewall

Create Standard Operation Procedure documents

Attend client calls and other technical meetings

Creation of Problem tickets and Root Cause analysis (RCA)

Identify areas of Service Improvement Program (SIP) for client to proactively reduce incidents

Review documentation

Work with hardware/software vendors, TAC to resolve problems

Coordinate shifts and exchange handoff between various shifts

Cross-train and mentor juniors, participate in various network and security related projects

Perform other duties as assigned such as monthly compliance, SLA/KPI etc. Any additional task given to the incumbent from time-to-time based on business needs.

Please provide the TOP skills, and the years of experience that you’ll consider:

Palo Alto Firewall - 8+ years