Worker's Compensation Team Leader

Overview

DXC Technology is a global leader in enterprise technology and innovation. The Insurance Software and Business Process Services (ISB) team helps insurers modernize and run core operations at scale by combining deep industry expertise, proven software platforms, and AI-driven solutions. ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement for Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping transform policy, underwriting, and claims systems used daily.

Role: Team Leader, Claims

The Team Leader is responsible for leading a dedicated claims team within the state, operating under the guidance of the State Manager. This role focuses on day-to-day leadership, claims management oversight, coaching, and ensuring compliance while fostering a strong culture of customer service and teamwork.

Responsibilities

• People Management: Lead and manage a claims team within the state, ensuring high performance and continuous development. Coach and mentor team members to improve skills, knowledge, and claim outcomes. Cultivate a positive, accountable, and collaborative team environment that supports engagement and professional growth.
• Claims Management: Understand all self-insurance and business requirements for effective case management within the Woolworths account. Provide expert technical support to the team, ensuring accurate and timely claim decisions aligned with legislative and regulatory requirements. Oversee end-to-end processing of workers' compensation claims, ensuring compliance with regulations and company policies.
• Customer Service: Respond promptly and professionally to phone calls and queries from key stakeholders, ensuring high-quality customer service. Foster a customer-focused culture within the team, ensuring injured workers and employers are treated with respect, transparency, and empathy. Provide guidance and support to Case Managers in managing challenging stakeholder interactions, promoting clear, professional, and consistent communication.
• Risk and Compliance: Ensure strict compliance with all applicable workers' compensation legislation, self-insurance requirements, and organisational policies. Maintain up-to-date knowledge of relevant legislative and regulatory changes and communicate effectively within the team. Proactively identify potential risks and manage risks related to claims with mitigation strategies.
• Teamwork & Coaching: Contribute to a positive, supportive team environment that fosters open communication, shared learning, and collective accountability. Provide training and coaching to keep the team up to date with current laws, best practices in claims management, customer service, and compliance. Lead and facilitate team meetings, training sessions, and continuous improvement initiatives.

Qualifications & Skills

To be successful in this role you should have:

• Education: Territory or related qualification in a health or related field (highly desirable).
• Experience: Demonstrated experience leading teams within self-insured workers' compensation schemes or similar environments. Proven expertise in managing workers' compensation claims under self-insurance frameworks, including compliance with relevant legislation and internal policies. Strong case management experience with the ability to drive successful claims outcomes while balancing cost control and team member wellbeing. Experience thriving in a dynamic role with evolving regulatory and operational changes.
• Skills: Excellent problem-solving, negotiation, and decision-making abilities. Ability to adapt quickly to change in a complex, fast-paced environment. Strong knowledge of medical and paramedical terminology and injury treatment processes. Proven conflict resolution and communication skills, both written and verbal. Proficiency with claims management IT systems and relevant applications.

Our culture and benefits

DXC is committed to building better futures for customers, colleagues, the environment, and communities. We foster a culture of inclusion and corporate citizenship with a focus on wellbeing and development. Benefits include:

• Onboarding resources and ongoing development, including DXC University.
• Employee referral programs and flexible leave options, including purchased leave.
• Volunteer days, employee well-being support, novated leasing, discounted health insurance, and paid parental leave.
• Comprehensive employee assistance and other discounts.

Equal Opportunity & Accessibility

DXC is an Equal Opportunity Employer and welcomes submissions from people of all backgrounds. We value diversity and the unique contributions of our people. We support an inclusive culture that enables everyone to thrive. Accommodation for qualified candidates may be considered within the DXC Accommodation Policy. We are committed to providing reasonable accommodation to support qualified individuals with physical and mental disabilities. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing and different work styles.

Safety & Scam Information

Recruitment fraud is a risk in which fictitious job opportunities are offered to job seekers. DXC does not make offers of employment via social media or ask for money or equipment purchases during recruitment. For more information on employment scams, please refer to official resources from DXC.

About DXC

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations-helping them harness AI to drive outcomes in a rapidly changing environment. Learn more at