German Speaking Customer Service Advisor

German Speaking Customer Service Advisor

Location: Leicester (currently office-based but possibly hybrid in the near future)

Type: Permanent, Full-Time or Part-Time

Salary: £28,000 per annum (pro rata for part-time) with potential to rise after probation

Are you fluent in German and passionate about delivering excellent customer service? We are currently recruiting for a Customer Service Advisor to join a supportive and growing team based in Leicester .

This is a permanent role with flexibility to work full-time or part-time , depending on your availability.

Key Responsibilities:

• Handle incoming enquiries from customers in the UK, US, and Germany through various channels including email, phone, live chat, and social media
• Collaborate with internal teams to resolve issues efficiently and pass along customer insights to help shape product and service improvements
• Create and update customer profiles in the system, ensuring all details are accurate and up to date
• Conduct follow-ups with customers to confirm that their issues have been fully resolved and expectations met
• Offer a helpful and friendly service that reflects the company’s values and commitment to customer care
• Work proactively to spot patterns or recurring issues and share these with the wider team

Requirements:

• Fluent German language skills (written and spoken)
• Prior experience in a customer-facing role is beneficial
• Clear communication and good problem-solving abilities
• Confident with using computer systems and handling multiple tasks at once
• Positive attitude and willingness to work collaboratively

I look forward to receiving your application!