911 Dispatch Systems Consultant

Hello,

Zenosys is looking 911 Systems Consultant client Philadelphia, PA If you are available and interested in the below opportunity, please send me updated resume. Thanks

Job Title 911 Systems Consultant

Location- Philadelphia, PA Hybrid)

Duration 12+ Months Contracts Highly Chance to Extend

Must List Current City and State in Resume/Submittal. Failure to do so will result in candidates being rejected.

If you are interested, please provide the following details along with the updated resume to speed up the interview process.

Full Legal Name as mentioned in Drivers' license:

Full Malling address:

Willing to relocate to the specified work location:

Currently on a project or when was your last project Ended

Availability for interviews:

Availability to join the project:

Date of Birth (Month/Date):

Visa Status:

Since how long the candidate has been in US

Need Education details with University Name, Location & Passing year in resume.:

LinkedIn address

We are seeking an experienced 911 Systems Consultant to support the City's mission-critical Public Safety systems. The consultant will be responsible for the day-to-day operations, maintenance, vendor management, and strategic planning of the City's 911 technology environment, including Computer Aided Dispatch (CAD), 911 call handling, radio communications, and call logging systems.

This is a senior-level technical consulting role requiring strong experience supporting highly available, mission-critical IT infrastructure and public safety technologies.

Key Responsibilities

• Support daily operations and maintenance of 911 mission-critical systems.
• Manage and coordinate vendors, ensuring SLA compliance and timely issue resolution.
• Oversee software and hardware upgrades, deployments, testing, and implementation activities.
• Collaborate with business stakeholders and IT leadership to define technology requirements and drive system improvements.
• Participate in RFPs, RFIs, proposal evaluations, contract reviews, and vendor selection.
• Develop technology roadmaps and recommend infrastructure enhancements.
• Forecast infrastructure, operational, and staffing needs for ongoing support and future projects.
• Assist with deployment and troubleshooting of 911-related hardware and software.
• Participate in testing of new hardware/software releases.
• Provide after-hours support and participate in major incident response when required.
• Maintain detailed documentation of work activities and project updates.

Required Qualifications

• 8+ years of progressively responsible IT experience.
• Minimum 5 years managing complex enterprise or mission-critical systems.
• Experience supporting Public Safety/911 environments or Computer Aided Dispatch (CAD) systems.
• Strong understanding of:
• 911 Technologies
• Computer Aided Dispatch (CAD)
• Networking & Security
• Operating Systems
• Database Technologies
• Software Development Lifecycle (SDLC)
• Disaster Recovery & Business Continuity
• Technology Architecture
• Computer System Validation (CSV)
• Excellent communication, vendor management, and stakeholder management skills.

Preferred Qualifications

• Experience supporting Public Safety Answering Points (PSAPs).
• Experience with CAD, call handling, radio, or call logging systems.
• Experience managing large-scale infrastructure or public sector technology projects.
• Knowledge of NENA/APCO standards is a plus.

Work Schedule

• Hybrid role (maximum 2 remote days per week; onsite majority of the week).
• Standard workweek up to 37.5 hours.
• On-call support required for major 911 incidents

If interested Please send me your resume at

Thanks,
HemendraKalal,
Ph: (O)
Sr. Technical Recruiter,
Fax:
Zenosys Consulting,
Web: