Field Service Engineer

Salary & Benefits

• Starting salary from £38,397
• Monthly bonus scheme
• Monday to Friday working week
• Company vehicle provided with option for personal use
• Comprehensive company pension
• 33 days annual leave
• Full equipment training provided

Role Overview

Due to continued expansion, Burtons Medical Equipment is looking to recruit a Field Service Engineer to join our growing team. In this role, you will be responsible for the installation, servicing, repair, and commissioning of our wide range of equipment at customer locations within your designated region. As this is a field-based position, applicants must be located within the service area. The successful candidate will deliver excellent customer service, building strong relationships with clients while ensuring equipment is maintained and operating to the highest standards.

About Us

Burtons Medical Equipment is a leading supplier of veterinary equipment within the animal healthcare sector. With over 40 years of industry experience, we manufacture, supply, and support a broad range of products across the UK, Ireland, and international markets. Our team of more than 200 employees is dedicated to delivering outstanding after-sales support. This includes Regional Field Service Operations Managers, Technical Support Specialists, Field Service Engineers, and In-House Service & Repair Technicians, all working together to provide exceptional service to our customers.

Key Responsibilities

As a Field Service Engineer, your duties will include:

• Servicing, repairing, and commissioning veterinary-specific equipment
• Working in line with company policies, procedures, and departmental guidelines
• Following equipment method statements and service bulletins
• Ensuring compliance with health and safety regulations
• Completing the required number of daily service calls as directed by the Field Service Management Team
• Building and maintaining strong customer relationships while delivering excellent service
• Collaborating with the customer support team to ensure efficient scheduling and delivery of service visits
• Accurately completing service reports and documentation
• Maintaining tools, testing equipment, and vehicle stock levels.

Candidate Requirements

The successful candidate will demonstrate:

• Previous experience in a field service engineer role
• Strong customer service and communication skills
• Solid understanding of electrical and mechanical principles
• A methodical and detail-focused approach to work
• Proven ability to diagnose and repair complex equipment
• Effective time management and prioritisation skills
• Strong problem-solving abilities
• Good computer literacy
• A positive, proactive attitude
• The ability to work independently while collaborating with the Field Service Management Team when required