ETRM Support Analyst

job summary:

Key Responsibilities

- Serve as the primary Level 1/Level 2 support contact for TPXL users across trading, scheduling, logistics, risk, settlements, accounting, and operations.

- Troubleshoot and resolve functional and data issues involving trade capture, pricing and valuation, positions, exposures, risk reporting, scheduling, inventory, settlements, invoicing, market data, curves, and deal lifecycle processing.

- Support traders, schedulers, marketers, operations personnel, and business analysts during market hours by assessing business impact, communicating status, providing workarounds, and restoring service quickly.

- Configure and maintain TPXL pricing setups, contracts, counterparties, books, portfolios, products, market data, curves, and other business reference data under established controls.

- Monitor daily business processes, trade interfaces, batch jobs, workflows, reports, reconciliations, and end-of-day or month-end activities; investigate failures and coordinate recovery.

- Analyze recurring incidents, identify root causes, document corrective and preventive actions, and recommend sustainable process or application improvements.

- Own incidents, service requests, and problem tickets through closure, maintaining accurate priorities, SLA tracking, escalation details, resolution notes, and user communications.

- Partner with business users, vendors, application development, and production support teams to resolve defects, test fixes, and implement minor enhancements and configuration changes.

- Create and maintain runbooks, knowledge articles, support procedures, functional documentation, training materials, and shift handover notes.

- Provide user coaching and training on TPXL workflows, controls, and effective use of application functionality.

location: Houston, Texas

job type: Contract

salary: $60 - 70 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

Key Responsibilities - Serve as the primary Level 1/Level 2 support contact for TPXL users across trading, scheduling, logistics, risk, settlements, accounting, and operations.

- Troubleshoot and resolve functional and data issues involving trade capture, pricing and valuation, positions, exposures, risk reporting, scheduling, inventory, settlements, invoicing, market data, curves, and deal lifecycle processing.

- Support traders, schedulers, marketers, operations personnel, and business analysts during market hours by assessing business impact, communicating status, providing workarounds, and restoring service quickly.

- Configure and maintain TPXL pricing setups, contracts, counterparties, books, portfolios, products, market data, curves, and other business reference data under established controls.

- Monitor daily business processes, trade interfaces, batch jobs, workflows, reports, reconciliations, and end-of-day or month-end activities; investigate failures and coordinate recovery.

- Analyze recurring incidents, identify root causes, document corrective and preventive actions, and recommend sustainable process or application improvements.

- Own incidents, service requests, and problem tickets through closure, maintaining accurate priorities, SLA tracking, escalation details, resolution notes, and user communications.

- Partner with business users, vendors, application development, and production support teams to resolve defects, test fixes, and implement minor enhancements and configuration changes.

- Create and maintain runbooks, knowledge articles, support procedures, functional documentation, training materials, and shift handover notes.

- Provide user coaching and training on TPXL workflows, controls, and effective use of application functionality.

qualifications:

Qualifications

- Bachelor's degree in Business, Finance, Information Technology, Computer Science, Management Information Systems, Engineering, or equivalent practical experience.

- Five or more years of experience in TPXL support, ETRM/CTRM application support, commodity operations, trading system business analysis, or trade-floor production support.

- Demonstrated experience supporting business-critical commodity trading processes and resolving functional, workflow, configuration, or data issues.

- Ability to work effectively with business users, vendors, developers, and production support teams and to manage multiple priorities within defined service levels.

skills:

batch processing,data-analysis,data maintenance,Jira,Office,reference data,SQL,ServiceNow,application development,communicating,communications,Effective communication,Troubleshoot,business impact,Accounting,administration,Back Office,reconciliations,business analysis,business processes,ITIL Foundation,month-end close,Commodity trading,corrective and preventive actions,ETRM,financial accounting,Front Office,functional documentation,incident triage,P&L,ITIL,invoicing,financial,Logistics,market data,marketers,coaching,natural gas,operational support,production support,process monitoring,investigation,Risk,risk reporting,root-cause analysis,Scheduling,Service management,inventory,pricing,Level 2 support,Application support,tracing,trading,Trade lifecycle,triage,workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.