Live Stream Engineer

The Live Stream Engineering team is looking for a Live Stream Engineer to support their high-profile live events. Our services power experiences in the TV app on our platforms and 3rd-party TVs.
In this role, you will be a key member of the team supporting live content acquisition, broadcast production, and delivery. You will help plan, coordinate, and execute all logistical and technical aspects of live events, manage equipment, services and vendor escalations in order to ensure a seamless experience for customers. This role is primarily focused on live support and metadata, with minimal VOD (Video on Demand) responsibilities.

Location & Schedule
Location: This is an onsite role based at Apple's Culver City, CA office.
Hours: This role follows a standard 8 hour work day, 5 days a week.
Schedule: Workdays vary weekly based on live event schedule. You should typically expect to work Wednesday through Sunday, including early mornings, late nights, and weekends to align with live event coverage.

Key Responsibilities
Operational Support: Support teams for live streaming services and assist in broadcast transmission check-ins for high-profile events.
Workflow Management: Maintain live encoding and broadcast workflows.
Real-Time Troubleshooting: Resolve complex video delivery and live workflow issues under high pressure.
Integrations: Troubleshoot complex partner and vendor integrations.
Documentation: Create and execute playbooks, Root Cause Analysis (RCA) reports, and high-level summaries for outages.

Qualifications & Skills
Technical Expertise: Deep knowledge of broadcast engineering, live encoding (HLS), and video transport technologies.
Production Knowledge: Strong understanding of video production, remote production engineering, and broadcast transport.
Industry Standards: Familiarity with SCTE-35/104 and SCTE-224/ESNI.
Core Fundamentals: Strong understanding of networking and general live streaming support workflows.
Soft Skills: Strong organization, attention to detail, and the ability to communicate clearly while handling multiple tasks simultaneously.

Physical & Preferred Requirements
Physical Demands: Ability to lift up to 30 lbs, use a step stool for rack accessibility, and install equipment in broadcast racks as needed.

Nice to Haves: Proficiency with data aggregation tools such as DataDog as well as cloud workflows in AWS and Azure