Project Manager

Ready to Lead Complex Contact Centre Technology Projects?

Join a growing Managed Service Provider delivering high-profile technology projects across the housing and government sectors , working closely with clients, NICE and other technology partners.

Project Manager | Contact Centre Technology | 12-Month FTC

• Salary: £60,000 (flexibility for an exceptional candidate)
• Remote UK Wide

This is a hands-on Project Manager role taking ownership of the full lifecycle delivery of CCaaS and Contact Centre technology projects - from implementation and migration through to go-live, service transition and closure.

We're looking for someone with genuine CCaaS/CX implementation experience rather than a traditional telephony or networking background. You'll work alongside customers, technology partners, and internal teams to deliver complex projects in a busy but highly supportive environment.

What's in it for you?

• £60,000 salary, with flexibility for an exceptional candidate
• 12-month maternity cover FTC with potential for a permanent position, subject to business requirements
• Ideally 2 days per week in the office, with remote flexibility for the right person
• Supportive, well-structured PMO environment
• Opportunity to work on projects across government and housing
• Exposure to major CCaaS/CX implementations and transformation programmes
• Simplyhealth benefits following successful completion of the 4-month probation period

Responsibilities

• Own the full project lifecycle from initiation through to go-live and closure
• Deliver CCaaS/CX implementations, migrations, upgrades and transformation projects
• Manage project finances, governance, risks, issues and change control
• Lead stakeholder engagement across customers, third parties and internal teams
• Work closely with NICE and other technology partners
• Maintain accurate project data and reporting through Certinia
• Support project kick-offs and customer engagement where required
• Contribute to bids, sales support and pre-sales scoping
• Support wider PMO delivery across other technology solutions when required

Skills Required

• Proven Project Management experience delivering CCaaS / Contact Centre technology implementations
• Strong understanding of the full technology project lifecycle
• Experience managing customers, third parties and technical stakeholders
• Strong governance, financial, risk and change management skills
• Comfortable working in a fast-paced environment while managing multiple projects
• CCaaS/CX implementation experience is essential
• Eligible for BPSS clearance as a minimum

Strong Differentiators

• NICE experience
• NPPV3 and/or SC eligibility
• Experience working within government or housing
• Experience with PSA/project management tools
• Certinia experience, particularly within a Salesforce environment
• Experience contributing to bids, pre-sales or solution scoping

We're looking for someone who is proactive, personable and enjoys working as part of a team . The environment can get busy, but it's a collaborative culture where people genuinely support each other.

If you're a Project Manager with strong CCaaS/CX delivery experience and want to work on complex technology projects with high-profile clients. Apply Today!