Senior Manager - Collections Recovery

Position Summary:

The Sr Manager - A/R Recovery is responsible to maximize the collections recovery from customers who are no longer active accounts or are in bankruptcy.

Major Responsibilities:

• Reviewing submissions, researching and determining the best recovery path for bad debt placements.  

• Coaching and case support for Penske Account Recovery Service (PARS / GENPACT) team

• Providing direction and support to outside attorneys for our collections cases.

• Preparation of reporting of results and projecting P&L impact of bad debt & recovery activities

• Providing guidance to our Field with severely delinquent customers.  

• Coding the bad debt in our accounting systems

• Choosing the right placement (collections agency, attorney or in-house) for the best chance at recovery

• Leading the agency/attorney through the collections process or through litigation

• Managing this portfolio of cases – determining when to push through to the end of litigation, when to settle and when to cut our losses.

• Entering into discussions with debtors and negotiating the final settlement.

• Other projects and tasks as assigned.

• Bachelor’s Degree is required.

• Minimum 8 years of collection, bad debt collections and collections management experience is preferred.

• Fluent in Microsoft Office

• Ability to research the financial strength of our debtors and gage their ability to pay.

• Ability to execute dynamic collections calls

• Negotiation skills

• Coaching others in solid collections practices

• Organizational skills – balancing competing priorities.

• Ability to see beyond what was said or written – desperate debtors will not always tell the (whole) truth when pressed.

• Perseverance & determination

• Detail-oriented with a focus on accuracy

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer