Carrier Relations Analyst

Turn telecom billing data into measurable savings as a Carrier Relations Analyst supporting the financial health of a complex network environment. You'll manage the full lifecycle of third-party network spend-from invoice review and contract validation to dispute resolution, credit recovery, and cost analysis.
This role is perfect for someone who enjoys finding the numbers that don't add up and isn't afraid to challenge vendors when they do. You'll combine strong analytical skills with confident relationship management to uncover billing errors, eliminate inactive charges, improve network costs, and help ensure every carrier delivers against its contractual commitments.

Required Skills & Experience
3-5 years of experience in telecom billing, revenue assurance, carrier relations, telecom expense management, financial analysis, or network cost management
Experience working with an ISP, CLEC, fiber provider, telecommunications company, or similar organization
Advanced Microsoft Excel skills, including VLOOKUPs, INDEX/MATCH, pivot tables, and data modeling
Understanding of telecom billing structures, including MRC/NRC, circuit IDs, Type-II loops, demarcations, and peering agreements
Strong attention to detail and ability to analyze invoices, contracts, inventories, and cost data
Bachelor's degree in Finance, Accounting, Business Administration, Telecommunications, Information Systems, or a related field preferred-or equivalent experience

Desired Skills & Experience
Experience with telecom expense management, OSS, or automated invoice auditing platforms
Basic SQL skills for querying network inventory or billing databases
Experience managing carrier or vendor disputes through resolution
Familiarity with wholesale circuits, IP transit, dark fiber leases, or data center cross-connects
Experience tracking vendor credits, SLA performance, and financial recovery
Knowledge of network cost optimization, circuit grooming, or provisioning analysis
What You Will Be Doing
Manage the monthly review and automated auditing of wholesale carrier invoices
Reconcile vendor invoices against internal circuit inventories and negotiated contract rates
Identify overcharges, inactive circuits, SLA violations, billing errors, and other cost discrepancies
Build documentation and financial support for vendor disputes and credit claims
Track disputes, credits, recovery metrics, and resolution timelines
Analyze network costs and vendor performance to identify opportunities for COGS reduction
Tech Breakdown
30% Invoice Auditing and Inventory Reconciliation
25% Dispute Management and Credit Recovery
20% Telecom Cost Analysis and Optimization
15% Carrier and Vendor Relationship Support
10% Reporting, Financial Analysis, and Performance Tracking
Daily Responsibilities
Review carrier invoices, rate sheets, contracts, and circuit inventories
Investigate billing discrepancies, inactive services, overcharges, and missed credits
Prepare evidence and submit disputes to carrier billing and account teams
Track open disputes, approved credits, recovery amounts, and resolution timelines
Analyze vendor costs, network performance, and pricing trends
Participate in vendor reviews and follow up on unresolved billing or service issues