ICT Quality Assurance Engineer

About the Role:

We are seeking an experienced ICT Quality Assurance Engineer to join our team. In this role, you will be responsible for creating, maintaining and managing technical quality assurance processes and procedures to assess the efficiency, validity, value and functional performance of computer systems and environments.

Key Responsibilities:

• Schedule and conduct quality audit inspections; analyse and review systems, data and documentation

• Identify variations and potential high-risk areas in securing adherence to standards and procedures

• Recommend corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures

• Communicate, educate and liaise with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities

• Test, identify and diagnose functionality errors and faults in systems and programming code within established testing protocols, guidelines and quality standards

• Assist in troubleshooting, diagnosing, testing and resolving system problems and issues

• Create and review technical documentation such as procedural, instructional and operational guides and manuals

Skills and Experience Required:

• Relevant bachelor's degree or higher qualification in ICT, Computer Science, Software Engineering, or a related field

• Proven experience in ICT quality assurance and software testing

• Strong understanding of quality assurance processes, testing protocols, and industry quality standards

• Experience in defect tracking, test planning, and test case development

• Excellent analytical and problem-solving skills

• Strong communication and stakeholder engagement skills