Operations Manager - Active Directory & Microsoft 365 Services

Role: Operations Manager - Active Directory & Microsoft 365 Services

The Operations Manager for Active Directory and Microsoft 365 Services will oversee all aspects of the organization's identity and access management (IAM), on-premises directory services, and cloud-based productivity solutions. This leader is responsible for ensuring reliable, secure, and compliant operation of AD and M365 platforms, managing a technical team, and championing service delivery and digital transformation.

Key Responsibilities:

• Lead daily operations for on-premises Active Directory, Azure Active Directory (Azure AD), and Microsoft 365 environments.
• Oversee administration, health, and optimization of AD domains, trusts, Group Policy Objects (GPOs), and directory synchronization (AAD Connect/Entra Connect).
• Manage the Microsoft 365 platform, including Exchange Online, SharePoint, OneDrive, Teams, Intune, and Security/Compliance Center.
• Coordinate hybrid identity strategies (SSO, federation, Conditional Access).
• Develop and implement IAM policies for least privilege, access reviews, and user lifecycle (joiner/mover/leaver) processes.
• Ensure high availability, security, and compliance for identity and M365 services, including backup, disaster recovery, and business continuity.
• Monitor, report, and optimize system health, performance, and licensing using Admin Centers, Azure Monitor, and third-party solutions.
• Maintain documentation, SOPs, and operational runbooks for all identity and Microsoft 365 workflows.
• Develop detailed project plans, including schedules, resource allocation, risk mitigation, and change management processes.
• Coordinate internal and external resources to ensure project milestones are met on time and within budget.