Customer Service Specialist - Outbound (onsite role)

Customer Service Specialist | Dundonald, United Kingdom | On-site | £26,436.80 A globally recognised customer experience management company is seeking a compassionate and driven individual to join their team. This employer is known for its extensive global reach and commitment to delivering exceptional service on behalf of prominent brands. If you are passionate about helping others and thrive in a supportive team environment, this role offers a meaningful opportunity to contribute to a vital public service. The Role • Make outbound calls to encourage individuals to rebook vital donation appointments. • Provide callers with accurate information regarding donation appointments and related queries. • Handle customer inquiries with empathy, patience, and efficiency. • Maintain detailed and accurate records of customer interactions. • Support the ongoing mission of a key client focused on public health. • Collaborate with a highly engaged team to achieve service goals. What You'll Need • A genuine passion for assisting others and delivering excellent customer service. • The ability to communicate empathetically and build rapport with individuals. • Strong listening and problem-solving skills. • A self-motivated attitude and a desire to understand complex situations. • Proficiency in managing databases and operating systems. • A commitment to upholding company policies and procedures. What's On Offer • Comprehensive training and ongoing support. • A permanent, full-time position with a consistent work schedule. • Access to a wide range of employee benefits, including wellbeing resources and discounts. • The opportunity to contribute to a service that saves lives. • A supportive and collaborative team environment. Apply via Haystack today!