OMS Platform Engineer

Job#: 3043367

Job Description:
OMS Platform Engineer

Location: Remote, United States

Role Overview

This role requires a candidate to provide OMS platform operations and integrated testing support for the Order Management team. The position involves monitoring order alerts and queues, triaging OMS issues with integrated systems, reviewing payloads for mapping and integration errors, supporting user access, maintaining documentation, and representing the OMS during end-to-end integrated testing. This role will work with US time zones. Strong communication skills, a proactive mentality toward platform operation solutioning, and attention to detail in testing are necessary.

Key Responsibilities

• Manage and support the IBM Sterling Order Management System (OMS) Cloud Product.
• Perform user access management, including assigning roles and managing user profiles.
• Monitor the health and performance of the OMS to identify potential issues and prevent downtime.
• Oversee order management and monitoring by addressing alert queues and resolving errors.
• Maintain accurate and up-to-date documentation of the OMS platform and its configurations.
• Troubleshoot platform issues to ensure smooth and efficient operations.
• Proactively communicate with stakeholders ranging from front-line staff to IT management.
• Ensure all IT activities comply with relevant regulations and best practices.

Required Qualifications

• 3+ years of IBM Sterling OMS experience, ideally in a B2C environment.
• Hands-on experience with OMS platform operations, including alerts/queue monitoring, troubleshooting, system health monitoring, user access/roles, and configuration documentation.
• Systems integration experience with EDI, XML, and SFTP; ability to review payloads and identify mapping/integration errors.
• IBM Sterling integrated testing experience, including end-to-end testing with other enterprise systems.
• Experience working in an Agile environment.
• Demonstrated ability to translate business issues into technical solutions.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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