Systems Engineer - Level 3 MSP Hybrid role

Are you an experienced Systems Engineer looking to take the next step in your career? Join a growing Managed Service Provider (MSP) where you'll work with the latest cloud and cybersecurity technologies, support a diverse client base, and be part of a collaborative, high-performing team.

This is an exciting opportunity to work across a broad range of technologies while delivering exceptional support and contributing to innovative IT projects. If you are an experienced Level 3 or someone looking to step up into Level 3, get in touch.

About the Role

As a Systems Engineer, you'll provide Level 2-3 technical support to business clients, ensuring their IT environments remain secure, reliable, and high-performing. You'll troubleshoot complex issues, implement new technologies, and work closely with clients to deliver outstanding service.

Key Responsibilities

• Provide Level 3 technical support via phone, email, remote access, and onsite visits.
• Diagnose and resolve hardware, software, networking, cloud, and cybersecurity issues.
• Support and manage Microsoft 365, Entra ID, Intune, Azure, Windows Server, and desktop environments.
• Assist with implementing new infrastructure, cloud solutions, and network services.
• Maintain technical documentation and knowledge base articles.
• Accurately record and manage support requests using a ticketing system.
• Collaborate with internal teams to deliver projects and exceptional customer outcomes.
• Stay current with emerging technologies and industry best practices.

Key Skills

You'll be a customer-focused IT professional who enjoys solving technical challenges and building strong relationships with clients.

• 3+ years' experience in a Level 2 or Level 3 support role within a Managed Service Provider (MSP).
• Strong troubleshooting skills across Microsoft and cloud technologies.
• Experience with Microsoft 365, Entra ID, Intune, Azure, Windows Server, and networking.
• Exposure to cybersecurity solutions and best practices.
• Excellent communication and customer service skills.
• Ability to manage competing priorities in a fast-paced environment.
• A proactive attitude with a genuine passion for technology and continuous learning.

Ready to chat?

If you're looking for a role where you can develop your technical skills, work with a broad range of technologies, and make a real impact for clients, we'd love to hear from you.