Supplier Operations Relationship Manager/Hybrid/Toronto

Our client, e-commerce company in the automotive aftermarket parts space, is looking for a Supplier Operations Relationship Manager to take full ownership of its supplier ecosystem. This is a full-time, in-person role based in the Mississauga, working cross-functionally with catalog, logistics, finance, and operations teams to keep the supply chain running smoothly. The role leans on spreadsheets and internal reporting tools to track supplier performance, order flow, and KPIs - this isn't a coding role, but a strong analytical, data-driven mindset is essential..

The #1 draw here is ownership - this isn't account "management," it's end-to-end accountability for the supplier relationship, from daily fire-fighting to long-term performance strategy. Our client wants someone who can be both the relationship-builder and the enforcer: firm enough to hold suppliers accountable, but skilled enough to keep the partnership strong while doing it. It's a great fit for someone who gets energy from solving logistical puzzles, hates loose ends, and wants a seat at the table on commercial conversations (pricing, lead times, shipping terms) rather than just executing them. For the right person, it's a chance to build and scale supplier processes as the company grows - real visibility into the operational backbone of the business, not a siloed task..

Required Skills & Experience

1-4 years in supplier management, supply chain operations, or procurement
Exceptional verbal and written communication skills, with the ability to be assertive when necessary
Proficiency with spreadsheets and internal reporting tools for data tracking and workflow management
Proven ability to manage multiple supplier threads and priorities simultaneously without losing track of details

Desired Skills & Experience

Root-cause / investigative problem-solving approach - "no stone unturned"
Experience negotiating or supporting commercial terms (pricing, lead times, shipping)
Comfort working cross-functionally across catalog, logistics, finance, and operations

What You Will Be Doing

Tech Breakdown

~40% Supplier Relationship & Communication Management
~30% Issue Resolution & Investigation
~20% Order Flow & Fulfillment Oversight
~10% Performance Monitoring, Reporting & Cross-Functional/Commercial Support

Daily Responsibilities

Hands-On: Investigating shipment/order issues, tracking POs, coordinating with carriers
Management Duties: Owning supplier relationships, performance reviews, escalations
Team Collaboration: Working with catalog, logistics, finance, and operations teams

The Offer

Competitive Salary
Bonus