Senior IT Analyst

The work schedule is a 9/80 hybrid schedule (In office Monday and Tuesday) starting as early as 7:00am – 4:45pm with every other Friday off.

Job Description

• Support ServiceNow applications primarily ITSM and to support ServiceNow SAM and GRC modules.

• This position is responsible for providing support primarily to ServiceNow ITSM module (Zurich Release) but needs knowledge of ServiceNow Software asset management (SAM) and GRC (IRM - Integrated Risk Management) if support is required for these modules. Exceptional Technical and functional experience required to:

• Build Service Catalog items (workflows) using flow logic.

• Write Java scripts when required in development and configuration of workflows.

• Create/modify UI Policies, Actions, Forms and business rules.

• Build/Modify reports/dashboards.

• Work on ServiceNow related production support requests and issues.

Minimum Qualifications

• Bachelor’s degree from an accredited college or university in a related field and six years of relevant experience

• Required Knowledge of: Operations, services and activities of an information systems support and analysis program; principles of leadership and training; current and complex principles and practices of systems and database analysis; operational characteristics of various computer systems, applications and peripheral equipment; principles and practices of network administration and security control; methods and techniques used to develop, test and implement designed user systems; principles of hardware and software configuration and installation; concepts and procedures related to area of expertise; internal and external information systems practices related to area of expertise; leadership concepts and techniques; information technology systems.

Desires Experience Below

• Bachelor’s degree (Preferably IT) from an accredited college or university in a related field and six years of relevant experience

• 3-4 years’ experience Service Now module - REQUIRED

• Asset Management - Desirable

• GRC (Governance, Risk, and Compliance)
• Desirable

• SAM (Software asset management) – Desirable